FAQ

1. Where do you ship from?

We ship all orders from the United States. Most products are stored and shipped directly from our Ohio-based warehouse.

2. How long does shipping take?

• USA Orders: 3–7 business days

• International Orders: 7–21 business days (depending on location and customs)

We typically ship orders within 1–3 business days after your purchase is confirmed.

3. How can I track my order?

Once your order ships, you will receive an email with a tracking link. You can also visit our Track Order Page to enter your order number and email for real-time tracking.

4. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and Shop Pay. All payments are securely processed.

5. Do you offer refunds or returns?

Yes. We accept returns within 30 days of delivery for most items in original condition. Please visit our Return Policy page for full details.

6. Can I cancel my order?

You can request a cancellation within 12 hours of placing your order. After that, it may already be processed or shipped.

7. Do you offer warranties?

Yes! Select items like our Selfie Cameras include a 1-Year Warranty. See the warranty policy page for coverage details.

8. Need help?

Contact our support team any time at contact@oywe.shop. We usually reply within 24 hours (Mon–Fri).